Shipping Policy – Soukstore
Thank you for choosing Soukstore. We are committed to delivering your signage, printing, and branding products safely and on time. Please read our Shipping Policy before placing your order.
Shipping Address
Soukstore
No. 35/2, Kodambakkam High Road,
Nungambakkam, Chennai – 600034
Phone: 9952818188
Email: soukstoreshop@gmail.com
Order Processing Time
- Standard orders are processed within 1–3 business days after order confirmation and payment verification.
- Customized or made-to-order signage products may require additional production time depending on the design, quantity, and project requirements.
- Orders are processed only on business days and are not processed on Sundays or public holidays.
Shipping Time
Once your order has been dispatched, the estimated delivery time is:
- Tamil Nadu: 2–5 business days
- Other locations across India: 3–7 business days
Delivery timelines may vary depending on your location, courier availability, and the nature of the product.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before payment.
Any free shipping offers or promotional shipping discounts will be clearly mentioned on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number or tracking link via email, SMS, or WhatsApp (where applicable), allowing you to monitor the status of your shipment.
Delivery Delays
Although we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Courier or logistics delays
- Public holidays
- Natural disasters
- High order volumes or peak seasons
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order.
Soukstore is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Kindly provide:
- Your Order ID
- Clear photographs or videos of the damaged package and product
- A brief description of the issue
Our team will review your request and assist you with a suitable resolution.
Delivery Support
If your order has not been delivered within the expected timeframe or you experience any shipping-related issues, please contact our customer support team. We will work with our delivery partners to help resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions or assistance, please contact us:
Soukstore
Address:
No. 35/2, Kodambakkam High Road,
Nungambakkam, Chennai – 600034
Phone: 9952818188
Email: soukstoreshop@gmail.com
Thank you for shopping with Soukstore. We appreciate your trust and look forward to serving you with quality signage and printing solutions.
